Terms & Conditions
Last Updated: June 2026
1. About these Terms
These Terms & Conditions (“Terms”) govern access to and use of the website at richosagency.com and any associated webpages, forms and booking pages operated by Richos Agency.
Richos Agency (“Richos Agency”, “we”, “us” or “our”) operates under ABN 72 177 648 646 from 18 Wurrook Circuit, North Geelong VIC 3215, Australia.
By accessing or using the website, you agree to these Terms. If you do not agree, you should not use the website.
If you use the website on behalf of a business or other organisation, you confirm that you have authority to act for that organisation.
2. Website Terms and client Service Agreements
These Terms govern use of the public Richos Agency website. They do not, by themselves, form the complete agreement for paid services.
Any proposal, Service Agreement, statement of work, order form, or other written agreement accepted by Richos Agency and a client governs the services described in that document, including scope, deliverables, fees, payment, minimum terms, cancellation, refunds, intellectual property, confidentiality, data handling, and liability.
If there is any inconsistency between these Terms and an accepted Service Agreement concerning paid services, the Service Agreement prevails to the extent of the inconsistency.
Submitting an enquiry, booking a discovery call or requesting information does not require Richos Agency to accept an engagement or provide services.
3. Website use
You may use the website for lawful personal or business purposes, including learning about Richos Agency, submitting an enquiry, and booking a discovery call.
You must not:
Use the website for unlawful, fraudulent, misleading, or harmful purposes.
Attempt to gain unauthorised access to the website, connected systems, accounts, servers or data.
Introduce malware, malicious code, automated attacks, or material that could damage, disable or interfere with the website.
Scrape, harvest, or collect information from the website using automated means without our written permission, except where permitted by law.
Impersonate another person or misrepresent your identity, authority, or affiliation.
Use the website to infringe another person’s intellectual property, privacy, confidentiality, or other legal rights.
Copy, reproduce, modify, publish, distribute, sell, or commercially exploit website content except as permitted by these Terms or by law.
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Interfere with another person’s use of the website or place an unreasonable load on the website or connected infrastructure.
We may restrict or block access where we reasonably believe these Terms have been breached or access creates a security, legal or operational risk.
4. Website information
Website content is provided for general information about Richos Agency and its services. It is not legal, financial, accounting, tax, or other professional advice.
We take reasonable care when preparing website content, but do not guarantee that all content is complete, accurate, current, or suitable for every business or purpose. Website content may contain errors and is subject to updates without notice.
You should look over whether the information is appropriate for your circumstances and obtain professional advice where needed before using it.
5. Services, proposals and availability
Descriptions of services, packages, features, prices, examples, timeframes or availability on the website are general and may change.
A service engagement begins only when the parties accept the applicable Service Agreement or other written engagement document, and any required initial payment has been made.
Unless expressly included in an accepted Service Agreement, website content does not constitute a binding offer, fixed quotation, promise of availability, or guarantee that a particular platform, integration, feature, or outcome will be provided.
We may accept or decline an enquiry or proposed engagement at our discretion, subject to applicable law.
6. No guarantee of business results
Our services are designed to support activities such as lead management, appointment booking, communication, CRM administration, automation and operational efficiency.
Actual results depend on factors outside our control, including the client’s offer, pricing, reputation, demand, advertising, sales process, staff, responsiveness, data quality, platform performance, and implementation of recommendations.
Unless expressly stated in an accepted Service Agreement, we do not guarantee any specific number of leads, appointments, sales, customers, revenue, profit, conversion rate, cost savings, ranking, or other business result.
Nothing in this section limits any guarantee, warranty or right that cannot lawfully be excluded.
7. Discovery calls and enquiries
Information discussed during a discovery call or provided in response to an enquiry is preliminary and general until confirmed in a written proposal or Service Agreement.
You are responsible for ensuring that the information you provide is accurate and that you are authorised to provide it.
We may retain enquiry and appointment information in accordance with our Privacy Policy.
8. Third-party platforms and links
The website and our services may refer to, link to or integrate with third-party platforms and providers. These may include CRM, automation, payment, communications, calendar, hosting, analytics, artificial intelligence, and integration services.
Third-party services are controlled by their respective providers and are subject to their own terms, privacy policies, fees, functionality, security, availability, and changes.
A link or reference does not necessarily mean that Richos Agency endorses every part of a third-party service. We are not responsible for third-party content or for matters outside our reasonable control.
The allocation of responsibility for third-party software used in a client project is governed by the applicable Service Agreement.
9. Intellectual property
Unless stated otherwise, Richos Agency owns or licenses the website and its content, including text, graphics, logos, branding, layouts, designs, downloads, videos, and other materials.
We grant you a limited, non-exclusive, non-transferable, and revocable permission to access and use the website for its intended lawful purposes.
You may view the website, share a link to a public page, and print or save a reasonable copy for your internal reference.
You must not reproduce, adapt, distribute, publicly display, commercially exploit, remove ownership notices from, or create derivative works from website content without our prior written permission, except where permitted by law.
“Richos Agency” and associated logos and branding may not be used in a way that suggests sponsorship, approval, or affiliation without written permission.
Ownership and licensing of materials created or used in paid client services are governed by the applicable Service Agreement, not this website clause.
10. Information and materials you provide
You retain ownership of information, documents, logos, content and other materials you provide through the website.
You grant Richos Agency a non-exclusive permission to access, store, copy, and use those materials only as reasonably necessary to respond to your enquiry, assess your requirements, arrange an appointment, prepare a proposal, provide requested support, or otherwise deal with you as described in our Privacy Policy.
You confirm that you have the right and authority to provide those materials and that our permitted use will not unlawfully infringe another person’s rights.
Do not submit confidential, sensitive, or security-critical credentials through a general website enquiry form unless we have provided an approved method for doing so.
11. Privacy and communications
Our collection and handling of personal information are explained in our Privacy Policy.
By submitting an enquiry or booking an appointment, you acknowledge that we may use the information you provide to respond, manage the appointment and send related service communications.
Marketing communications will be sent only where permitted by law. Available unsubscribe and opt-out methods are explained in the message and our Privacy Policy.
12. Website availability and security
We aim to keep the website available and secure, but continuous or error-free access is not guaranteed.
The website may be unavailable because of maintenance, updates, hosting problems, cyber incidents, provider outages, technical faults or circumstances outside our reasonable control.
You are responsible for using appropriate security measures when accessing the website, including maintaining device security and protecting your own accounts and credentials.
We may suspend, modify or discontinue any part of the website where reasonably necessary.
13. Australian Consumer Law and non-excludable rights
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, warranty, condition, right or remedy that cannot lawfully be excluded, restricted or modified, including rights that may arise under the Competition and Consumer Act 2010 (Cth) and the Australian Consumer Law.
Where a right or remedy cannot lawfully be excluded but liability can lawfully be limited, our liability is limited only to the maximum extent permitted by law.
The rights that apply to a particular paid service are also addressed in the applicable Service Agreement.
14. Disclaimers and limitation of liability
To the maximum extent permitted by law, and subject to section 13:
The website and its general information are provided on an “as available” basis.
We exclude warranties or representations about the website that are not expressly stated in these Terms or required by law.
We are not liable for loss caused by reliance on general website information instead of advice appropriate to your circumstances.
We are not liable for website unavailability, third-party services or events outside our reasonable control, except to the extent the loss was caused by our breach, negligence or other conduct for which liability cannot lawfully be excluded.
We are not liable for indirect or consequential loss arising solely from use of or inability to use the public website where excluding that liability is lawful.
This section applies only to the extent it is fair, reasonable and legally enforceable. Liability connected with paid services is governed by the applicable Service Agreement.
15. Responsibility for your conduct
You are responsible for your use of the website, and for information or materials you submit.
To the extent permitted by law, you are responsible for reasonably foreseeable loss suffered by Richos Agency because of your unlawful use of the website, deliberate misuse, infringement of another person’s rights, or material breach of these Terms.
Nothing in this section makes you responsible for loss caused by Richos Agency or for loss that could not reasonably have been avoided.
16. Changes to the website and these Terms
We may update the website and these Terms from time to time to reflect changes to our business, services, technology or legal obligations.
Updated Terms will be published on this page with a revised “Last updated” date. Changes apply to website use from publication and do not retrospectively change an accepted Service Agreement.
You should review these Terms periodically.
17. Governing law and disputes
These Terms are governed by the laws of Victoria, Australia.
Before starting court proceedings about these Terms, you and Richos Agency should attempt in good faith to resolve the dispute by written notice and reasonable discussion.
Nothing in this section prevents either party from seeking urgent relief or exercising a right that cannot lawfully be restricted.
Subject to applicable law, the courts of Victoria and courts entitled to hear appeals from them have non-exclusive jurisdiction.
18. General provisions
If any provision of these Terms is invalid, unlawful or unenforceable, it will be read down to the minimum extent necessary or severed, and the remaining provisions will continue to operate.
A failure or delay by Richos Agency to exercise a right does not waive that right.
These Terms do not create a partnership, joint venture, employment, agency, or fiduciary relationship between you and Richos Agency.
Headings are included for convenience and do not affect interpretation.
19. Contact information
Richos Agency
ABN: 72 177 648 646
Address: 18 Wurrook Circuit, North Geelong VIC 3215, Australia
Email: [email protected]
Website: richosagency.com
Richos Agency
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