When Richos Agency provides services to a client, we may access or process personal information controlled by that client. This can include information about the client’s leads, customers, appointment attendees, employees, contractors and other contacts.

Depending on the services, client data may include contact details, enquiry information, form responses, appointment information, communication history, pipeline status, lead source, notes, customer preferences, transaction status and other information placed in the client’s systems.

For this information, the client generally decides why and how the information is collected and used. Richos Agency handles it to provide the agreed services and in accordance with the client’s lawful instructions, our agreement and applicable law.

Each client is responsible for:

Ensuring it has a lawful basis and any required notices or consents for collecting and providing personal information to Richos Agency and connected service providers.

Maintaining an accurate privacy policy and collection notices for its own business.

Ensuring its instructions and use of the systems comply with applicable privacy, marketing, spam, telecommunications and other laws.

Responding to privacy requests or complaints from its own customers, unless Richos Agency has expressly agreed to assist.

If your information has been collected by one of our clients through a system we support, you should usually direct your privacy request to that client first. We will reasonably assist the client where required by our agreement or applicable law.

We do not use client data for our own unrelated marketing purposes or sell it.